GameBanshee Forums

Hello everyone, may I say I am on the verge of killing myself I am in a French school now, to learn French and decided to take Baldurs Gate SoA with me, cause I was right in the middle of it and hoped I could find a Computer here to play it on. After 1 month and no computer(cant use this one, other students wat to use internet)a friend told me he has a Laptop at home here. So obviously I was thrilled. But when I put it in to install, it said `unable to extract support files`and then just quittes. His laptop is fast enough and stuff, he can play Dvd`s on it, so why won`t it work?

thanks for the help.


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'I know, find a rich person and kill him, then find a richer person, and kill him too. Hack and slash your way to fortune, Whooohoo'!!!!!

I dunno.

Ran SOA and TOB both on my Dell Latitude laptop (under WinNT). Worked fine. About one crash every 20 game hours (if that).

Good luck.

I know it sounds unlikely, but why not clean the CD? - Curdis

Oh and please don't kill yourself and welcome.

Technical questions demand some better clues too, for instance my DVD player plays DVD's fine but won't even run Eye of the Beholder

Curdis alot of new computers can't run old games because of the 16/32 fat problem (ie ufo on a win 2000(hell a 95) with 60 GB of memory)

@craig - Thanks for that advice. The problem that my DVD player has with Eye of the Beholder (one) is that its a DVD player (i.e.) not a computer, and the five and a quarter inch floppys don't fit in the cup holder. - Curdis

sounds like a dirty cd or a lack of hard drive space problem to me

Hello eveyone, I took a lot of time cleaning the cd and deleting eveything that was useless on the laptop and took up space, but still I get the message before opening the instal wizzard, or how do you call that, : " error extracting support files, Acces Denied" I now start wondering what I did, that they deny my acces.... How someone can help me


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Go and find a rich person, and kill him. Then, go and find a richer person, and kill him too. Hack and slash your way to fortune, Whoooohoooo.

Wouldn't you care to mention what Windows you're running? I had no problem with 2K on hp omnibook 6000.
If your Windows are sort of NT or 2K, you should have (and, without doubt, do have) administrator's rights for your account (power user is not enough).
However i suspect it might be not your case because BG should warn you and ask to login by administrative account then.

We need details of OS, remaining space on hard drive, and any other details, like at what point of install you get this message, you're doing a minimal install, correct? and obscure possibility is are you running an ntfs partition? I've actually seen a message like this trying to install a dos based app on nt 4, some peculiar apps out there actually provides its own hd drivers and goes for direct hard drive reads, bypassing the .drv native to windows nt. The only solution is to use partition magic, or I think win 2000 dsk manager can reconvert a ntfs part to fat 32.

My main instance have been on NT and now is on W2K, and both times it have resided in NTFS partition. It's full install, though. It is on FAT32 on the laptop nonetheless, i haven't reinstalled it just now.
BTW, what about DirectX, what version and is it working properly?

[ 11-16-2001: Message edited by: Loredweller ]

I'm sorry, don't no much about computers, whish I would, but I know it has Windows 98 running and it has about 12 GB of harddrive space left, which I think should be more than sufficient......I'll try to find out some more info, but I don't even get to the part where you can choose between minimal install and all that. When he starts up the installation wizzard, in the middle of stating that up, it just says that it cannot extract the support files and that acces was denied... Try to find out some more, really appreciate that you are trying to help me out here Sjon


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You should clean me, I like to shine....

No hacker myself, but it certainly sounds like a lack of hard disk space. Does the hard drive have partitions (C, D and so on)? Even if you should install on drive D you'll need a certain amount of space on drive C in order to unpack the files (if C is where Windows is installed). I'm sure someone here will be able to help you if this doesn't solve your problem.

@Astafas
I guess it is not the case - 12G is more than enough. It's ~1.2G for CD2-4 and ~2,5G total (without saved games) on my PC.

@TheSjon
Anyway, IIRC, there should be check during installation if computer suits the game requirements, and i guess it even never comes so far, does it, TheSjon?
Requirements specify DirectX 7.0 or higher, it might be the cause. There is DirectX 7 installation on my 1st CD, though. Also at least 4M videRAM is requested and CDROM should be at least 4x (minimal requirements).
As far regarding laptops, some of them require specific display drivers, too, their behavior sometimes is not the same as of desktops.
There might be also there is some policies set by former user, it's worth to check it out. For first thing you might check if there is any name under \Windows\Profiles, i.e. if there is individualized settings for users. If there is only your account there it might happen also you just do not see other, what may indicate some security measures provided before.
The best way, of course, would be to ask some computer worm to take a look, i doubt there is nobody around

But the very first thing you should do is to check if your CD drive understands your CDs completely. The only way to ensure is to make temporary folder (in terms it may be safely removed afterwards) and by windows explorer copy one by one contents of every CD there. If there are errors it'd be the root of problem.