Diablo II - Unhandled Exception: Access Violation {c000005}

Ferrick · Post by **Ferrick** » Sun Jun 17, 2007 5:31 pm

So I finally end ACT II and I go onto ACT 3. Walked around Kurest (spelling?) and decided to save and exit. I come back 3 hours later to continue play and the screen loads until I click on my character. When I do it freezes and I get this warning: UNHANDLED EXCEPTION_ACCESS VIOLATION {c000005} I tried several times but nothing has worked.

I did research and it seems this was a major headache that Blizzard had trouble correcting back in the early days of release (2000 to 2002). The issues ranged from IRQ conflicts to background tasks to low RAM to nVidia driver conflicts to underpowered power supplies , etc.

Well my socket 939 with XP Pro w/SP 2 has 2 gigs of RAM, a 550 watt psu, a connect3D X800 GTO 256 meg vid card (ATI), etc., more than meets the requirements and it certainly isn't demanding of my system.

Prior to all this I had no issues playing the game. Because Blizzard in their infinite wisdom failed to provide a save system whereby one could return to an earlier save I am basically stuck where I am at.

Any ideas on what I can do? Everything I have researched is dated to the first half of this decade. Help would truly be appreciated.

* One other thing: I have had the expansion installed fromthe beginning and I patched with the veray latest and last patch available.

Siberys · Post by **Siberys** » Sun Jun 17, 2007 6:04 pm

Is it a new CD or a used CD, any of the ones you used to install the game that is?

Sometimes even a minor scratch on a CD could mean that part of a file might not get transferred.

Ferrick · Post by **Ferrick** » Sun Jun 17, 2007 10:10 pm

It is brand new game with brand new disks. I did even further research and the bottom line is this issue is a perpetual one. It doesn't matter if you have the best of PC hardware or the latest patches or drivers because it strikes even the newest machines. Since 2000 Blizzard has yet to rectify the problem which squarly resides in their coding. One would think that one of the many patches they released for this game would have corrected the issue. Anyway...

Here is what I had to do to rectify the problem:

1. Transfer my saved game to another folder.
2. Uninstall the game and delete the Diablo folder.
3. Run CheckDisk which took some time.
4. Run defragment.
5. Reinstall the game.
6. Patch the game.

* It worked but if I have to go through this again I might just leave it uninstalled!

thunder55 · Post by **thunder55** » Thu Aug 20, 2009 5:46 pm

hi i read about your problem with diablo and i am having the same problem my daughter is very upset about it she bought the game and can play for about 5 or 10 minutes and then she cant anymore because of the error code you have, I dont under stand how to fix this the way you did if you could be so kind as to help me along i would trulyapprciate it very much i am not as computer literate as you sound so if you could please email me...

Sorry, but this is a forum, not a mail drop. If you want help, check for it here, instead of expecting people to mail you. Also, check your personal messages. -Fable, moderator

Loki[D.d.G] · Post by **Loki[D.d.G]** » Thu Aug 20, 2009 8:50 pm

The instructions given by Ferrick are pretty clear. Basically this is what he did.

1) Copied his current save game (can be found in C:\Program Files\Diablo II\saves). There will be a bunch of files in there. Just copy all of them into a new folder. You could even copy them to the desktop, so long as it isn't in the Diablo II folder.

2) Uninstall the game and delete all the leftover files in the C: drive. i.e. The original Diablo II folder. I'm pretty sure this doesn't need an explanation.

3) Run the check disk. Done by accessing My Computer. Right click on your C: drive and select Properties. Once the Properties window opens up, select the Tools tab. You should see something called Error-Checking. Click on Check Now and follow the instructions given.

4) Defragment your C: drive. Done by accessing the same tab in the Properties window. Just follow the instructions in (3) but this time select Defragment Now. Pretty self explanatory.

5) Once Windows has done its defragging duties, reinstall the game.

6) Then patch it to the latest patch. At time of typing it is the 1.12a patch that can be found [url="http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20758&rhtml=true%3Frhtml%3Dy"]here.[/url]

7) Remember the copies of the saved games you made in step (1)? Copy them back into the place you took them out of in the first place. I.e C:\Program Files\Diablo II\saves.

If that isn't clear enough, or you fail to understand something, please post here and state your problem. We will do our best to help.

thunder55 · Post by **thunder55** » Fri Aug 21, 2009 1:51 pm

thank you for your reply

thunder55 · Post by **thunder55** » Fri Aug 21, 2009 2:08 pm

i have a stupid question when i go to the c folder i see Diablo11 ok then if i open the folder i see the save file is this the file i put on the desk top? then delete the entire diablo folder after that?

fable · Post by **fable** » Fri Aug 21, 2009 2:13 pm

thunder55 wrote:i have a stupid question when i go to the c folder i see Diablo11 ok then if i open the folder i see the save file is this the file i put on the desk top? then delete the entire diablo folder after that?

Double click on the Diablo folder. That should take you down into its sub-folders. One of those should be marked "saves." You'll want to highlight that folder, then Control+C to copy it, and go back to your desktop. Then Control+V to paste the folder onto your desktop. When you're successful, you should see the folder marked saves sitting there.

thunder55 · Post by **thunder55** » Fri Aug 21, 2009 3:20 pm

thank you that is what i did thanks again

thunder55 · Post by **thunder55** » Fri Aug 21, 2009 4:57 pm

hi its me again i did all that i was asked and reinstalled the game yet now it is saying that i need direct draw well when i try and download it i already have it it tells me that i have the updated version already and i went and tested the direct x yet i do not have 3D installed on my computer does that matter? the game used to ask me if i want to use 2d or 3d well it dosent now it says nothing like that help

thunder55 · Post by **thunder55** » Sun Aug 23, 2009 3:09 pm

my diablo 2 game still isnt working it says after i did all the degfragment and ck disk and reinstall everything it tells me i dont have video mode? what the heck does that mean ? i have video in my computer i watch things all the time can anyone help me here?

thunder55 · Post by **thunder55** » Sun Aug 23, 2009 4:49 pm

if anyone is reading this today i need help i got the game diablo2 to work finally yet i usually get knocked off after 20 minutes or so it seems ok so far i moved the accelaration bar up in settings and it helped i dont get code 22 error anymore alos tho my problem now is that the folder i saved on my desktop from the game i had played before reinstalling it? well i put that folder back in diablo2 folder and when i play the game it isnt saved at all yet it shows my saved name when i open the folder did i do somthing wrong?

Loki[D.d.G] · Post by **Loki[D.d.G]** » Sun Aug 23, 2009 5:59 pm

You don't copy the entire folder back into your Diablo II folder. Instead, copy all of its content back into the Saves sub-folder in the Diablo II folder.

thunder55 · Post by **thunder55** » Sat Aug 29, 2009 6:48 pm

hi guys i finally got the game to work i went to desk top and right clicked on it and when i hit display properties i clicked on the advance and clicked on troubleshoot then i clicked on hardware accerlaerations and moved the slider until finally the game worked It took a few tries until it worked yet it did and i havent even been knocked off, i really dont need help with the folder anymore because my daughter is further along now then she was when i saved the folder. the probelm was that when i took the saved only folder not the whole diablo2 folder and put it back to the new diablo2 folder it said there is a folder already called saved would you like to replace it? i clicked yes and let the one on the desk top be put in the diablo folder but when she went back to the game there was none of her saved people so that is what i was talking about. but thanks anyway.

thereaper6666 · Post by **thereaper6666** » Mon May 14, 2012 12:21 pm

hi i did al what u say up here and i still cant play. It happen when i start the game doesnt even let me in the game for a second. i got a digital copy that i dled 3 time now and stil have the same problem