How Much Do They Love You?

giles337 · Post by **giles337** » Fri Apr 22, 2005 1:00 pm

A fortnight or so ago, I signed up for a new internet service provider. I was pretty pleased when the modem arrived the next day (advertised time, up to a week) and then the connection was activated the day after (advertised up to 10 days after recieving modem) And it left me thinking... hmm these gus are alright

SO imagine my surprise today, when I got a phonecall. My first thought after they introduced themselves as "Steve from Wanadoo" Was that there was a problem, but it turns out, he was just checking to make sure everything was ok with my connection!

So all in all, I was left feeling pretty happy with the provider I've chosen.

Enough blabbering. Basically, I wan't to hear you customer relations praises.... or nightmares *glances at brynn

*

So shoot!

Aegis · Post by **Aegis** » Fri Apr 22, 2005 1:02 pm

I have nightmares of people from New Jersey demanding we "cut" their "digigtal" cable back...

dragon wench · Post by **dragon wench** » Fri Apr 22, 2005 1:21 pm

lol!

I have been with the same ISP for about 4 years, Shaw Cable. And I am very happy with their service. They rarely go down, they have an excellent customer service department, and when I have a problem the tech guys are always really great at walking me, by phone, through the various steps that lead to fixing whatever is wrong. Also, they are constantly upgrading and improving.

Previously I had Telus ADSL, and I planned to keep them as my ISP when we moved. However, trying to get set up with them proved to be a complete and utter nightmare. There was no customer support whatsoever, the guy basically just came and put a jack into our wall and left me to figure out how to configure all of the settings (this might be easy if you are a techie, but I am not). Eventually, my SO and I determined there was a real problem somewhere down the ropes and try as we might we were unable to get online. However, we could not get the company to come in and take a look at it, yet they insisted (wrongly, as it happened), that the problem was on our end.

Finally, we just had enough and we signed up with the competition. We've never looked back.

jopperm2 · Post by **jopperm2** » Fri Apr 22, 2005 1:25 pm

Is fable being all senile and calling you up about his cable?

dragon wench · Post by **dragon wench** » Fri Apr 22, 2005 1:29 pm

[QUOTE=jopperm2]Is fable being all senile and calling you up about his cable?[/QUOTE]

ROFL!

Speaking of Fable.. has anybody seen him lately, he has not been posting, at least not in the public forums. Is he okay?

jopperm2 · Post by **jopperm2** » Fri Apr 22, 2005 1:31 pm

My father in law had PeoplePC dial-up and it is the worst! He was having a problem conecting so he had me look at it. There wasn't anything wrong on his end, so I called the tech support line. All I got was a recording with another number to call for tech support and a message that I would be charged $.99/minute! Great customer service PeoplePC.

arno_v · Post by **arno_v** » Fri Apr 22, 2005 1:46 pm

Apart from being answered by some retard when I called the help desk once, my ISP is quite nice. Internet is always working so no problems so far...

Aegis · Post by **Aegis** » Fri Apr 22, 2005 2:02 pm

[QUOTE=dragon wench]ROFL!

Speaking of Fable.. has anybody seen him lately, he has not been posting, at least not in the public forums. Is he okay?[/QUOTE]
He'll be back by Sunday

KimmyBee · Post by **KimmyBee** » Fri Apr 22, 2005 2:21 pm

We have cable internet and I love it. The best thing about it is that it is not Comcast!!!!

I hate Comcast!

Nasuke · Post by **Nasuke** » Fri Apr 22, 2005 2:34 pm

DSL for me...I HATE IT!!! It's ALWAYS messing up! And everytime I call Verizon, they put me hold for like 3 hours!!!GRR!!

jopperm2 · Post by **jopperm2** » Fri Apr 22, 2005 2:51 pm

I've heard the same for Bell South DSL, I hate all things Bell South anyway though.

Bluestorm · Post by **Bluestorm** » Fri Apr 22, 2005 4:23 pm

I'm using bell sympatico and it been quite good so far. One thing i do like if you call the tech poeple there after they are finished they will send you a e-mail about what you have talked about.

Magrus · Post by **Magrus** » Fri Apr 22, 2005 4:59 pm

I personally cannot stand Verizon. My first cell phone I got from them, I got two. One for me, and one for my friend. The ones you pre-pay and just get more minutes with you know? Well the lady I called when I had problems was the nastiest lady I've ever dealt with and wouldn't help me whatsoever. Cost me a lot of money trying to get my phone working again and didn't care. I talked to the manager and he didn't either. SO I boycott them now.

Nasuke · Post by **Nasuke** » Fri Apr 22, 2005 5:03 pm

[QUOTE=Magrus]I personally cannot stand Verizon. My first cell phone I got from them, I got two. One for me, and one for my friend. The ones you pre-pay and just get more minutes with you know? Well the lady I called when I had problems was the nastiest lady I've ever dealt with and wouldn't help me whatsoever. Cost me a lot of money trying to get my phone working again and didn't care. I talked to the manager and he didn't either. SO I boycott them now.

[/QUOTE]

Exactly! Verizon are a whole bunch of ******* I hate them. I will join you in your boycott.

Do not attempt to avoid the language filter. Profanity removed - Xandax

Aegis · Post by **Aegis** » Fri Apr 22, 2005 11:19 pm

[QUOTE=KimmyBee]We have cable internet and I love it. The best thing about it is that it is not Comcast!!!!

I hate Comcast!

[/QUOTE]
You know, all the tech support for Comcast is outsourced to call centres in St. Catharines, Ontario

I have friends working at those call centres

fable · Post by **fable** » Fri Apr 22, 2005 11:28 pm

[QUOTE=dragon wench]ROFL!

Speaking of Fable.. has anybody seen him lately, he has not been posting, at least not in the public forums. Is he okay?[/QUOTE]

My wife and I are on a mini-vacation in Northern Virginia. I don't have much time to access the Web. Eating strange food, just saw an old Keaton silent film with accompaniment from a 1921 electric Wurlitzer, and did some shopping. Had a great, lengthy discussion today with a store owner who's a member of a hereditary Strega coven. They're Italian witches. We compared notes.

Locke Da'averan · Post by **Locke Da'averan** » Sat Apr 23, 2005 2:33 am

i'm rather happy with my DSL provider. when i first called to get my connection moved, they said 4weeks. the next day a man calls if he can come over to connect me.

, i was blown away and didn't literally think one can get it that fast.. it took him about 20minutes because he had to run over to the other apartment to hook me up but it was very fast..

jopperm2 · Post by **jopperm2** » Sat Apr 23, 2005 11:10 am

[QUOTE=Aegis]You know, all the tech support for Comcast is outsourced to call centres in St. Catharines, Ontario

I have friends working at those call centres

[/QUOTE]

Darned Canadians stealin... Oh.. Yeah. I almost forgot that in two weeks our company is shutting down an ONtario call center and moving 400 jobs here. one of which I'm taking. Call center work is strange to say the least.

@fable, good to know that you are enjoying things. You should check out Jefferson Texas if you get a chance, I think you would like it. A bit further for you though.