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I take it you mean to free Shaldrissa from her cell,if so 1) try opening the chest near the cell, or 2) you should be able to kill Yesgar who drops the cell key
While I send my enemies to heaven,I remain in hell
and returned the ears to Kendrack. I think it's just a bug in the game or something. Is there anything really important in the mines or should I just go on ahead to Luskan?
Is Shaldrissa still in the town? She would be outside close to the smithy IIRC. It may trigger the quest if you talk to her (if she's there) andd then return to Kendrack.
There isn't anything important in the mine, it's just connected to that quest.