Camelot Grab Bag Q&A
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Category: News ArchiveHits: 1024
Sanya here. I'm going to just sit here and beg you all not to appeal CSRs about getting back items you mistakenly handed to guards. I really wrestled with printing this answer. It seems that whenever I post that the CSRs will do XYZ, people abuse it, and we're forced to change a customer friendly policy.
For example we used to provide a free ride service to players who had gone link dead on raids. We'd pick people up and drop them off at their raid, so they wouldn't miss any fun. Word spread that we were willing to do this for our customers, and sure as the sun rises, a tiny minority decided to be jerks about it. We were spending hours giving rides, and neglecting other appeals and we were seeing chat logs of people saying (Sorry I'm late, but I'll just appeal and tell the stupid CSR that I went link dead.) The former was our primary reason for discontinuing this friendly favor, but the latter was incredibly insulting to the CSRs who went out of their way to go above the policy and help deserving customers. Now, they plain aren't allowed to give free rides. And that, pardon my language, sucks.
