World of Warcraft Harassment Policy
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Words are indeed tools, powerful tools. Throughout your travels in Azeroth, you will be using these tools to achieve your goals, whether those are finding the perfect group to help you with a quest or getting a great price on that dagger you've had your eye on. As anyone who has hit their thumb with a hammer well knows, tools can cause great pain when used incorrectly. Words are no different.
We reserve the right to evaluate each incident on a case-by-case basis. The action we take may be more lenient or more severe than those listed under each category. One major factor in considering what action to take is the number of people who the language is visible to. We have broken this up into three categories.
Public
We consider language to be public when said in the "General" and "Trade" channels as well as with the "yell" command. Since comments in these forums are visible to the largest number of players, we take harassment in these channels very seriously. Abuse of language in these mediums will receive at least the penalty listed below, if not additional repercussions.
One-to-one or One-to-few
This group includes private "whispers", player-created chat channels, and the "say" command. Though we enforce all rules in these forums, the number of people affected will be taken into consideration, and penalties may not be as harsh as stated below.
Guild Chat
Since your participation in guild chat is "at will," we take a much more lenient stance in these forums. Only the most severe harassment (i.e. Racial/Ethnic, Extreme Sexual/Violence, Real-life threats) will be considered.