Turbine Compensates Players for Downtime

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Written by BuckGB on April 1st, 2009

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On behalf of the entire staff at Turbine we would like to thank you for your patience while we completed our recent datacenter move. Taking Asheron's Call, Dungeons & Dragons Online, and several of our websites to a new home was an incredibly complex and demanding task -one that we undertook in an effort to improve the quality of the service we provide to our customers. The move is now complete and was successful. All systems are now up and running in their new home!

While the move was planned and scheduled well in advance, the nature of this kind of effort means that things sometimes take longer than anticipated. Despite the best efforts of the teams who worked through the day and night, we ran into issues that significantly extended the amount of time the services were unavailable.

As a thank you for your patience during this process, we will extend all active and currently paid Asheron's Call and DDO subscriptions by one day on or before May 1, 2009*. Additionally, both DDO and AC will offer the following special activities this weekend as an extra thank you from us:

Asheron's Call
Bonus rare drops!
+25% bonus XP

Dungeons & Dragons Online
+25% XP
+1 bonus to loot
A special in-game item when Mod 9 launches!

As always, we remain focused on providing the best possible service to our subscribers and are looking forward to an improved level of reliability and performance from our new datacenter!

Thanks again and we'll see you soon in Stormreach and Dereth!

*To qualify for the 1 day subscription extension players must have had an active subscription as of 3/31/2009 and the subscription must be active on the date we apply the credit. Accounts which are inactive on the credit date will not be extended.

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