Guild Wars Mini-Interview #21
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Q: We understand there have been some slowness in downloads. What's up with that?
A: The slowness in the downloads last night was a result of having more people then we ever imagined come on board in very quick order. We had put a large quantity of servers in place to accommodate the players; we then doubled that anticipated quantity to cover even more. But in the end, we are surprised by the number of gamers who joined the event, so we quickly brought on more servers to accommodate the load.
On this subject, though, I have to say that a number of problem reports are related to the gamer's computer. Honestly, we're not passing the buck when I say this. There are an awful lot of people out there whose computers don't meet the minimum specifications, who are using drivers several generations old, who haven't updated DirectX since they bought their computers, etc. I was hanging out in Lion's Arch last night and I heard someone grousing about how the game wasn't running properly. But when asked for computer specs, the player answer with a list of hardware from about 1842! Well, ok, maybe not that long ago. ;) But still, as is the case with the letters and forums posts, the video card was at least half a dozen generations back. The system specs for Guild Wars are very manageable; in fact, given what you see on the screen, they're downright amazing!
A special bonus of these conversations is that we are learning about a lot of diverse configurations, and we are making changes to support them where possible.
