Hellgate: London Interview
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"Almost every review I've read, it's been like 'Oh, this game is addictive, it's really super-fun, but...' and then they list a bunch of negatives, and give it like a seven. They just finished saying how fun it was, how great, how addictive it is, you can't stop playing it, but then, oh, it had a couple of bugs, so we slashed the score."
(...)
"Our average score is only like a 7 - but if you look at it, 70% give it a 9 or a 10, and 30% give it a 1 or a 2, but that drags the whole thing down. You can't expect everybody to love your game, but of the 70% that like it, they really love it, so it's all perfect. That's who we really care about."